Returns & Exchanges and Refund Policy

Return  and Exchange Policy and Process

If you are not 100% satisfied with your purchase from Janellisse, you may return your item(s) for a full refund or exchange your item(s) within 30 days of purchase unless it was a SALE ITEM.  SALE styles are Final Sale and non-returnable for return or exchange. Returns and exchanges must be unworn and unused, in the original state and condition you received them, and in the original packaging.  

However, any bundles or packages containing authentic Apple AirTag(s) are not eligible for a full return. Customers may ONLY exchange or return any unworn or unused Janellisse products as Apple product sales are FINAL SALE. Customers will only receive a refund for the amount paid on Janellisse covers. Please contact Apple for warranty related issues. Further exclusions apply! See below for "Special Promotions."

Please email returns@janellisse.com with the following:

  • your first and last name
  • the order number
  • item description quantity to return or exchange
  • reason for return (optional)

If you’d like a refund back to your original payment method, we deduct $5 from your refund to cover shipping and restocking.

Additional notes:

  • Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
  • Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
  • Please allow up to 10 business days to receive and process your return request 
  • While we try our best, direct exchange requests are not guaranteed because our stock is limited.
  • If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
  • Damaged returns and returns sent back to the buyer without prior authorization will be returned to the sender, and a refund or credit will not be issued.
  • No printer? No problem. You can now return via QR code at all eligible USPS QR locations.

Special Promotions:

If your purchase is part of a promotional offering, including but not limited to a marked down from the full price that includes a free Airtag, it is FINAL SALE.